Return and Warranty Policies

SquareGlow Return Policy (30 Days)

We want you to be completely satisfied with your purchase! SquareGlow offers a 30-day return policy for refunds or exchanges with the following conditions:

Return Eligibility

• Items must be returned within 30 days of delivery.
• Items must be in like-new condition with no signs of damage.
• A 10% restocking fee applies to all eligible refunds.
• If an item is damaged upon return and cannot be restocked, it will become non-refundable.

How to Return an Item

1. Contact us at support@squareglow.com to initiate your return or exchange.
2. If returning a gift, please include the sender’s name and email.
3. You are responsible for return shipping costs unless the item is defective under warranty.
4. We recommend using a trackable shipping service to ensure your return is received.

Refund Processing

• Refunds are issued via the original payment method within 5 business days of approval.
• Once your refund is processed, we will send a confirmation email with a refund receipt.

⚠️ Note: If your return is covered under our warranty policy, warranty terms apply instead (see below).

SquareGlow Product Warranty (1 Year)

At SquareGlow, we stand behind our products. We provide a 1-year limited warranty to the original retail purchaser, ensuring that all SquareGlow products are free from defects in materials and workmanship.

What’s Covered?

• Manufacturer defects
• Malfunctioning components within normal use
• Failure to meet product specifications

⛔ What’s Not Covered?

• Damage from misuse, abuse, improper installation, or neglect
• Damage due to fire, flood, liquid immersion, or natural disasters
• Removal or tampering of the SquareGlow logo or label
• Service or repairs by unauthorized third parties

Replacements Under Warranty

If you believe your SquareGlow product is defective within the warranty period, follow these steps:

1. Contact SquareGlow Support at support@squareglow.com or call 317-550-5280 for warranty return authorization.
2. A SquareGlow representative will evaluate your claim.
3. If approved, we will ship a replacement product to you at no charge (freight prepaid).
4. You must return the defective item within 10 business days after receiving the replacement.

Secure Return Process

• To prevent misuse, SquareGlow requires a debit or credit card number to secure the replacement cost if the defective item is not returned.
• The defective item becomes property of SquareGlow upon replacement.
• The replacement product may be new or refurbished to SquareGlow’s quality standards.

⚠️ Warranty replacements do not extend the original warranty period. The new product assumes the remaining warranty of the original purchase.

Legal Disclaimer

This warranty is provided in lieu of all other expressed or implied warranties, including but not limited to:

• Implied warranties of merchantability, non-infringement, or fitness for a particular purpose.
• SquareGlow is not responsible for incidental, special, or consequential damages arising from the use or inability to use the product.

⚠️ Jurisdictional Notes: Some areas may not allow limitations on implied warranties or exclusions of incidental/consequential damages. Your rights may vary depending on your location.