Frequently Asked Questions (FAQ)

Below you’ll find answers to the most common SquareGlow questions. Still need help? Contact our Support Center here.

How SquareGlow Works

What exactly do SquareGlow products do?

SquareGlow products notify you of triggered SquareGlow accessories using wireless flashing lights, vibrations, and customizable colors.

How do SquareGlow Flashers work without the internet or WiFi?

SquareGlow Flashers communicate via 433 MHz radio frequency. This standalone wireless signal ensures a secure connection between your SquareGlow Flashers and all SquareGlow accessories.

What is the range of SquareGlow devices?

SquareGlow has a range of up to 200 meters (600 feet) in open spaces. However, in homes or offices, the range may be reduced depending on walls, construction materials, and furniture placement. We designed it with extra range to ensure reliable wireless access.

Power & Battery Questions

How long does the battery last, and how do I replace it?

The battery typically lasts 3-6 months, depending on usage.

• When the battery is low, the Flasher emits a dim light, or the accessory’s indicator will notify you.
• Replacement batteries are available at most pharmacies or online.

Can I power my SquareGlow devices without batteries?

Yes! You can use a micro USB cable instead of batteries. Micro USB cables are widely available, or you can buy one here.

Troubleshooting & Support

Flasher Troubleshooting Checklist

• Is the device turned on?
• Is the battery installed correctly or is the micro USB cable plugged in?
• Does the flasher flash when the button is pressed?

Still not working? Submit a support request here.

Accessory Troubleshooting Checklist

• Is the battery installed properly?
• Is the battery still working?
• Does the Flasher respond when triggered?
• Has the accessory been paired with the Flasher?

Still not working? Submit a support request here.

Customer Service & Technical Support

Does SquareGlow have customer service?

Yes! Call us at (317) 550-5280 for assistance.

What are your customer service hours?

Monday - Friday | 9 AM - 5 PM EST

How can I reach you after office hours?

Email us at support@squareglow.com or request a callback from our website.

Are you open on weekends?

No, we are closed on weekends, but you can still email us at support@squareglow.com or request a callback.

Why do customers have to wait for a callback?

We provide phone support on a scheduled basis to ensure that every customer gets the same level of assistance as email and chat support.

Do you offer technical support?

Yes! Customer experience is our top priority.

How to reach tech support:

• Call (317) 550-5280
• Email support@squareglow.com to schedule an appointment

What can technical support help with?

Everything! We assist with setup, troubleshooting, pairing, and more.

💡 SquareGlow Features & Customization

Is SquareGlow vibration safe to wear all the time?

Yes! SquareGlow uses a low-energy battery that emits only a fraction of a cell phone’s power output.

Can I customize my SquareGlow setup?

Absolutely! SquareGlow is flexible - add or remove accessories, change flashing colors, and adjust notifications anytime.

Are there video tutorials?

Yes! We are currently working on them and will notify you when they are available.

Will future SquareGlow products be compatible with existing ones?

Yes! All current and future SquareGlow products will be compatible. We are committed to long-term support and cost-saving solutions.

Key Features:
✔ 7 Customizable LED colors: White, Green, Red, Yellow, Blue, Teal, Purple
✔ Up to 600 feet wireless range
✔ Unlimited device pairing
✔ 52 Ringtones with adjustable volume (up to 120 dB)
✔ Wired & Wireless Options
✔ 1-Year Warranty

Shipping & Delivery

How much is shipping?

Free ground shipping for all U.S. orders.

Will you offer free international shipping?

Yes! We are working on this now. Stay tuned for updates!

How soon will my products ship?

We aim to ship orders within 5-7 business days unless otherwise noted. Some delays may occur due to customs processing or unforeseen circumstances.

Will I get a shipping confirmation?

Yes! You will receive a tracking number via email once your order is shipped.

Didn’t receive a confirmation email? Contact us, and we’ll resend it!

Do you ship outside the U.S.?

Yes! We offer international shipping for items under 15 lbs for a flat rate of $50.

What potential delays should I expect for international orders?

Possible delays include:

• Customs clearance processing times
• Holiday shipping delays

Refund & Warranty Policy

What is your return policy?

• Items must be returned in new, resale condition within 30 days.
• A 20% restocking fee applies for returns.
• Full refunds if the product was never received.

Do you cover return shipping costs?

No, customers are responsible for shipping costs on exchanges or returns.

Do you offer a warranty?

Yes! All SquareGlow products come with a 1-year warranty.

Can I return a product without contacting customer service?

No. You must contact us before returning any product to ensure the correct procedure is followed.

Do I need to call before requesting an exchange?

Yes! Many issues can be solved through troubleshooting, which we can assist with before approving an exchange.

To request a return, refund, or exchange, contact us at support@squareglow.com.

Dealer & Reseller Program

Do you accept dealers/resellers?

Yes! We are always looking for new partners. Apply here.